Terms of service

1. The service

Padam is software for footwear businesses — billing, stock, purchases, wholesale, karkhana, repair, accounts and reports — provided by Duttatech Solutions, Raiganj, West Bengal, India (“we”), through the web app, the Windows app and installation of the web app on phones and tablets.

2. Your account

The owner signs in with Google and is responsible for the shop's account, the staff invited to it, its PINs and its devices. Keep your Google account and PINs safe; tell us at once if you think someone else is using your account.

3. Free trial and subscription

New shops get a 30-day free trial. After it, a paid plan is needed. Plans are yearly; prices are on the pricing page. If GST applies to the subscription, it is shown before you pay. When a plan ends you get 15 days of grace; after that the shop becomes read-only until you renew — your data is not deleted.

4. Payments and refunds

Payments are made online through our payment gateway. We issue an invoice for every payment. Because you can try everything free for 30 days before paying, subscription fees are not refundable once the paid year starts — except a payment taken twice or in error, which we refund in full if you tell us within 30 days.

5. Your responsibilities

• The data you enter is yours and must be accurate and lawful. Check bills, prices and taxes before you give them to customers.
• You are responsible for your business's legal duties — GST rates, HSN codes, invoices and returns, MRP and labelling rules, BIS / ISI marking where it applies, e-way bills and e-invoices, cash limits, and your customers' consent for their data. Padam's GST threshold and rates are settings you can edit; keeping them correct for your business is your responsibility.
• Do not misuse Padam: no attempts to break into other shops' data, overload the service, or use it for anything illegal.

6. Your data

Your shop's data belongs to you. You can export it and download backups at any time. How we handle data is explained in our privacy policy.

7. Availability

We work to keep Padam running every day and back up data daily, but we cannot promise it will never be interrupted. The counter and the phone can keep billing offline during an internet or server outage.

8. Limitation of liability

Padam is provided “as is”. To the extent the law allows, we are not liable for indirect losses, lost profit or lost business. Our total liability for any claim is limited to the subscription fee you paid us in the 12 months before the claim.

9. Ending the service

You can stop using Padam at any time. We may suspend an account that breaks these terms, after notice where possible. Before an account is closed you can download your data.

10. Changes and law

We may update these terms; we will post changes here with a new date. These terms are governed by the laws of India, and courts in West Bengal have jurisdiction. Questions: support@duttatech.in.