Privacy policy
Last updated 16 November 2026. This policy covers the Padam website, the Padam web app at app.padam.duttatech.in and the Padam Windows app.
Who we are
Padam is run by Duttatech Solutions (Tapas Dutta, proprietor), Raiganj, West Bengal, India — “we”. Contact: support@duttatech.in.
Two kinds of data
Your account data. When an owner or a staff member signs in with Google we receive the name, email address and profile picture of that Google account. We use them to create and identify the account and to send service messages (such as a subscription invoice).
Your shop's data. Everything your business enters in Padam — articles, stock, bills, purchases, parties, karigar accounts, repair jobs, staff, and your customers' names, phone numbers, saved foot sizes and photos you attach — belongs to your business. For your customers' personal data your business is the data fiduciary under India's Digital Personal Data Protection Act, 2023, and we process it only on your instructions, to run Padam for you.
What we use data for
- To run Padam: billing, stock, reports, sync between your devices, backups and support.
- To charge for subscriptions and issue invoices.
- To keep the service secure: sign-in history, device list, activity log and abuse prevention.
We do not sell data, show ads, or use your shop's or your customers' data to market anything.
Google sign-in and Google Drive
Padam asks Google for your basic profile (name, email, picture) to sign you in. If you turn on the Google Drive copy of your backup, Padam asks for permission to create and read only the backup files Padam itself creates in your Drive (the drive.file scope); it cannot see any other file. You can disconnect Drive in Padam at any time or revoke access in your Google account.
Padam's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
How data is protected
Data travels encrypted (HTTPS). Backups made by Padam are encrypted. Each shop's data is kept apart from other shops'. A backup is taken daily so that data can be restored after a failure.
Who else handles data
- Hosting: our server provider runs the servers.
- Payments: subscription payments go through our payment gateway, Cashfree. We never see or store card numbers or UPI PINs.
- WhatsApp: if your shop uses automatic WhatsApp messages, the message text and the customer's phone number go to Meta to deliver the message. When you share a bill from your own WhatsApp, nothing is sent by us — your phone shares it.
- Google: sign-in and, if you turn it on, the Drive copy of your backup.
We share data with authorities only when Indian law requires it.
How long we keep it
While your account is active. If you close your account we delete your shop's data within 90 days, except what law requires us to keep (for example our own subscription invoices). Before closing, you can download a backup file.
Your choices and rights
- See, correct or export your shop's data in Padam at any time.
- Ask us to delete your account and data: write to support@duttatech.in.
- Your customers can ask your shop to correct or erase their data; we help your shop do it.
Cookies and this website
This website uses no cookies, no analytics and no advertising trackers. The Padam app stores your sign-in on your device so you stay signed in, and keeps an offline copy of the data a counter or phone needs to keep billing without internet.
Children
Padam is a business tool for owners and their staff. It is not meant for children. A shop may save a child's shoe size under the parent's customer record; that record belongs to the shop.
Changes and grievances
We will post any change to this policy here with a new date. For any concern or grievance, write to our grievance officer, Tapas Dutta, at support@duttatech.in; we reply within 7 days.